FAQ – Frequently Asked Questions
Orders & Payment
Q: What payment methods do you accept?
A: We accept PayPal and all major credit cards at checkout.
Q: Can I modify or cancel my order after placing it?
A: Orders can be modified or cancelled within 24 hours of purchase. Please contact us as soon as possible, as we begin processing orders quickly.
Q: Will I receive an order confirmation?
A: Yes, a confirmation email will be sent to you immediately after your order is placed.
Shipping
Q: How long does shipping take?
A: All orders are shipped from the United States and typically arrive within 4-7 business days.
Q: Do you offer free shipping?
A: Yes! We offer free standard shipping on all orders within the United States.
Q: Will I receive a tracking number?
A: Yes, once your order ships, you'll receive an email with your tracking information.
Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in their original condition with tags attached.
Q: How do I start a return?
A: Simply contact us with your order number and we'll walk you through the process.
Q: Who covers return shipping costs?
A: Return shipping is the customer's responsibility unless the item is defective or incorrect.
Products
Q: How do I choose the right size?
A: Each product page includes a size guide. We recommend checking your measurements against the chart before ordering.
Q: How should I care for my activewear?
A: Machine wash cold on a gentle cycle. Do not bleach. Hang or lay flat to dry. Avoid tumble drying to maintain fabric quality and stretch.
Q: Are your products true to size?
A: Yes, our pieces are designed to fit true to size. If you're between sizes, we recommend sizing up for a more relaxed fit.